Jenesis Travel respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

Information We Collect

We collect information you voluntarily provide through our contact forms and newsletter signup, including your name, email address, phone number, and travel inquiry details. We also collect first-party website usage data (pages viewed, button clicks, form progress) via PostHog to understand how the site is used.

How We Use Your Information

Your information is used to respond to travel inquiries, send newsletter communications you have opted into, improve our website experience, and understand which travel content is useful to visitors. We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

Cookies

This website uses essential cookies for core functionality, including currency selection and secure CMS preview sessions. PostHog (first-party product analytics) loads on every visit. Third-party analytics cookies and tracking scripts (Google Tag Manager, Google Analytics 4, Microsoft Clarity, Ahrefs, Vercel Analytics) only load after you accept the cookie banner. You can clear your browser storage at any time to reset that choice.

Analytics Services

We use PostHog for first-party product analytics (pageviews, conversion events, and session recordings with form inputs masked). Google Tag Manager, Google Analytics 4, Microsoft Clarity, Ahrefs Analytics, Vercel Analytics, and Vercel Speed Insights load only after you accept the cookie banner. Analytics data is used for website improvement and to understand which travel content is useful.

AI assistants (MCP)

We publish a public Model Context Protocol server at https://jenesistravel.com/mcp so an AI assistant you choose (for example Claude or ChatGPT) can read published journey information and, if you ask it to, send a planning enquiry to our team. The assistant is a separate service with its own privacy policy. We receive the same enquiry fields as the website contact form. The server does not take payment or make a booking.

If you would rather speak to a person, WhatsApp us at +66 92 444 9554.

Microsoft Clarity

With consent, Microsoft Clarity may capture behavioural metrics, heatmaps, and session replay to help us understand how visitors interact with the website. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Third-Party Services

When you book through our affiliate partners or third-party travel suppliers, your data is subject to their respective privacy policies. We encourage you to review their policies before completing any booking.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at jenesis@jenesistravel.com. You may also unsubscribe from our newsletter at any time using the link provided in each email.

Data Security

We implement appropriate security measures to protect your personal information. All data transmission is encrypted via SSL/TLS. We never store payment information directly.

Contact

For privacy-related inquiries, contact us at jenesis@jenesistravel.com.

Last updated: August 2026